|
|
Category:
Audio
|
|
Description of Active Web Helpdesk
Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.
The source code with Access or MS SQL database is available.
Features
Requires Customer registration and email confirmation
Define unlimited depth and number of categories
Add unlimited Helpdesk Personnel Accounts
Assign a Helpdesk Personnel per Category
Helpdesk Personnel save the Question as FAQ.
Administrator Approval before FAQ is published
Advance Search Features
search by category
search all words
|
  |
|
| More Similar Software |
 |
LBE Web Helpdesk v4.0.113
...
Fully functioning helpdesk software designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. Can be installed on any web server running a Microsoft Windows 95/98/NT/2000/XP operating system. It can be accessed from any machine running a Javascript enabled web browser.
...
|
| |
CallTrackIT 1.0.5
...
CallTrackIT is a multi-user helpdesk package that enables you to fully manage, and track, all your helpdesk calls. It’s simple to operate and understand, yet fully capable with open call monitoring, customisable call searching and reporting, statistical information and built-in administrator functions to control your helpdesk privileges. This application, written in Visual Basic 6.0, is fully operational without the need of additional applications such as Microsoft Access or a
...
|
| |
LBE Desktop Helpdesk v4.0.165
...
Easy to use helpdesk software,sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.
...
|
| |
Password Control 2.4
...
Password Control is a tool helpdesk staff can use to reset Active Directory user passwords. An optional Bulk Password Control component is used for bulk password resets. System Administrators can also use the optional Bulk Modify component to bulk update AD attributes. e.g. Add/Remove Groups. Change Account Options (User must change password etc). Change Logon Hours. Unlock user accounts. CSV Update Feature. Edit AD attributes in Excel.
...
|
| |
Cerberus Helpdesk 2.4.0
...
Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. Also includes a branded, web-based support portal provides your customers with an easy-to-use self-help tool, online issue tracking & more.
...
|
|
|
| |
|
|
|
| Author: |
Activewebsoftwares |
| License: |
Demo |
| Price: |
$749 |
| File Size: |
520.0 KB |
| Downloads: |
3 |
|
|
|
|
|
| |
| |
| Popular Software |
| |
Quick Slide Show 2.01
...
"Quick Slide Show" is an indispensable tool for:
- sales managers in making
...
|
| |
ReadPlease 2003 1.1
...
ReadPlease/ReadPlease Plus 2003 is a fully-featured, easy-to-use, and natural sounding
...
|
| |
My Mp3 Player 1.1
...
My Mp3 Player is a basic, simple, free mp3 player. Featuring an mp3 equalizer, My Mp3 Player allows
...
|
| |
ReadingBar 2
...
Full-featured, easy-to-use, natural sounding text-to-speech toolbar for Internet Explorer ® reads
...
|
| |
Anywhere Media Player 1.05
...
anywhere media player is the easiest way access and play videos and music over the internet
...
|
| |
Randomax VSTi 1.0.0
...
Randomax is a new and unique Drumsampler which can randomize whole Drumkits and more, perfect for
...
|
| |
Active Web Mail 2.2
...
Active Web Mail is a web-based e-mail software (such as Hotmail, Yahoo Mail). Allows you to send and
...
|
| |
Ares Light 2.0
...
Ares Light offers the ultimate file sharing experience while retainging its highly acclaimed user
...
|
| |
Kate's Video Cutter (free) 1.315
...
Easy to use tool to extract part of the video and save it in same or different format. Supports AVI,
...
|
| |
DigiMode X Video 1.00.0
...
A full video player but could be the fastest video player and video file finder in the world,
...
|
|
|
Submit Software