SupportPortal 3.0 |
04/21/2009 |
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Category:
Business / Accounting
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Description of SupportPortal
AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether as an internal help desk or an external customer support desk or call center:
- Track and manage support issues effectively to ensure customer satisfaction
- Allow end users and specialists to share experience through Support Forum.
- Keep your customers informed about new product's features through News Engine
- Live support Chat gives your customers answers to their questions on the spot in real-time
- Make new products versions and documentation always available to right person at right time
- Comprehensive Knowledge Base nd procedures
- Manage SLA and get reports on support load and performance.
And more ...
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| Screenshot |
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| Submit Rating |
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| Editor Rating = 5 |
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| Author: |
Escon Information Consulting |
| License: |
Demo |
| Price: |
$275 |
| File Size: |
2.8 MB |
| Downloads: |
3 |
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